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CPSS

Training to Motivate

YOUTHS should be taught to accept criticism positively and compliments with humility so that they will be empowered to face the trials and tribulations in life.

This is among the many other valuable ideas that will be shared with the youths under the “Young Leaders International” programme offered by Creative Personnel Skills Services. The programme will enable young people to breach the gap between the privileged and the underprivileged, the academics and working world, said its director Ong Eng Eng

Continue Reading October 11th, 2005

Programme to equip youths with skills

INCREASING challenges faced by youngsters at the work place has led training consultant Ong Eng Eng to design a leadership programme.

The programme enables facilitators to train the youngsters to become better and more capable beings.

Continue Reading November 14th, 2003

A telling need for positive attitudes

These days, you feel you can’t get anywhere without good grades, right? That’s what your parents keep drilling into you, night and day, without fail. Do well at school, get a job that pays well - and you’ll be set for life, they tell you endlessly. But Mum (or Dad), you cry, I want to be in a band. I want to be an artist. I don’t want to be a doctor! Oh no, God forbid!, they exclaim. Forget those, they never pay well. But is money all there is to life?

Continue Reading July 4th, 2003

Applying the “A” Factor to achieve better results

Accountability or what is known as the ‘A’ Factor has been around for years. It is a time-tested virtue. As a saying goes “The father of all virtues is humility and the mother of them is patience while accountability is the child of all virtues.”

Something else that has also been around is the quest for optimum results by all corporate organisations. This fact is actively propelling management to adopt whatever programme that is in the trend. But these programmes, be it ‘Total Quality Management’, ‘Total Customer Satisfaction’ or even ‘Toward A Learning Organisation’, will bring little real progress if devoid of the ‘A’ Factor. This transforming factor enables the organisation and its people to be personally responsible to achieve the expected results, and not pass the responsibility to someone else or to another department

Continue Reading April 4th, 2000

Managing crisis through capacity-building

Of all centuries, it is the 20th century that has experienced the most rapid and revolutionary changes. Never in the history of economy, have we faced such turbulence and uncertainty. The Domino Effect of the currency episode in July 1997 has led to a deepening crisis, which spread throughout Asia. Many sighed, “The oriental dragons are being slain and the tigers are becoming extinct.” Confusion and disbelief are initial reactions. Then reality sets in with employees losing their bonus, salary adjustment and some have to consider voluntary separation scheme or face retrenchment.

Continue Reading May 11th, 1999

Methods to solve disputes

PROBLEMS, disputes and conflicts are becoming a constant feature in the workplace. A lot of time is taken up trying to resolve them, especially when the nature is group problem-solving. People try new ways and yet others fall back on old methods. There are many challenges in group problem-solving.

Continue Reading October 28th, 1998

Management and the art of listening

It is undeniable that listening is very important in management. It is a skill and more than that, listening is a manifestation of a person’s attitude towards the speaker or talker.

The purpose is listen to understand, not to judge. Good listening requires an attitude of being non-judgmental, genuine and empathetic.

This implies that if one listens well, one has an attitude reflecting attributes as mentioned earlier.

Continue Reading December 2nd, 1997

Effective Management Virtues

VIRTUES are values applied throughout an organisation, resulting in a positive culture. For example, in a hotel if courtesy’ is practised by everyone from the bellboy to the CEO, then courtesy is the managament virtue of that organisation.There is universal participation.

Continue Reading October 1st, 1997

Counselling benefits employees in many ways

Counselling is often viewed as sessions for people with problems relating to alcohol, drug abuse or marriage which affect work performance.

Today, counselling has arrived at the gates of corporatedom.

Issue like employees morale, peer-to-peer relationships, stress and career development are key concerns for employers today especially those wanting employees to perform their best.

Continue Reading January 16th, 1996